high surf broadband
801-244-4493
FREQUENTLY ASKED QUESTIONS
These Frequently Asked Questions are designed to help to provide a better understanding of our services, and answer many of the basic questions which you may have. If you have any questions which are not answered here, please give us a call or send us a message from our Contact page. This page will be updated over time.
01
How does it work?
Our service is considered 'fixed wireless'. This means that we install an antenna on the roof which transmits and receives a wireless signal to a local communications tower. That tower also communicates using wireless signals back to our fiber optic backbone at our network operations center in Lehi. From the antenna on your roof we run Cat-5E wire into the home to one location which can connect into a single computer or a router. To utilize multiple devices inside your home you will need a router. If you want to use wireless devices such as a laptop, smartphone, or tablet on our service throughout your home you will need a wireless router. These can be purchased at Walmart, Target, or any computer or office supply store. DSL and Cable routers are not compatible with our system. Our standard installation includes one of our qualified technicians running a wire to one location within 200 ft. of the antenna on an exterior wall, above the foundation.
02
Is your service affected by weather?
Our service is not affected by weather. Although we sometimes use a reflector (dish) to aim our signal at our towers we are generally not affected by rain fade or other weather the way that Satellite television is. Rain fade is caused by the dish trying to transmit through the clouds and atmosphere to space during heavy rain. Due to the angle of our dish, and the short distance to our towers, our dishes do not collect snow the way that dishes pointed to space do and they are not susceptible to rain fade.
03
Do you require a contract?
None of our service plans require a contract!
04
What is the cost for installation?
Residential installation is $49, this is a one-time fee.
Payment due at the time of install will include the installation fee and your first month.
05
Are there any equipment charges?
No, there are no added monthly equipment charges. High Surf Broadband retains ownership of all equipment installed at the customer's premise. We do not add any additional fees for the rental or lease of said equipment. Upon cancellation of services all equipment must be returned in working order or the customer will be responsible for all equipment charges.
06
Do I need any special software?
No special software is needed to use High Surf Broadband's service.